Shipping Policy

Where we ship

We ship to addresses in the United States only. We don't offer international shipping right now.

​

Processing time

Orders are processed on business days (Monday to Friday, excluding U.S. holidays).

- Print-on-demand items: 7-14 business days to make and pack

- In-stock items: 1-3 business days to pack and ship

​

Delivery time

After your order ships, delivery typically takes 3-8 business days. Delivery times are estimates, not guarantees. Carrier delays, weather and holidays can slow things down.

​

Shipping cost

Shipping cost is shown at checkout before you pay.

​

Multiple packages

We work with different production and fulfillment partners. If you order several items, they may ship separately and arrive on different days. There's no extra charge for this.

​

Tracking

When your order ships, we'll email you a tracking link. If your order ships in more than one package, you may get more than one tracking link.

​

Lost packages

If your tracking hasn't updated for 7 days, the package is considered lost. Email openhut@sidehutt.com with your order number and we'll work with the carrier to send a replacement or a refund.

​

Delivered but not received

If tracking says delivered but you can't find your package, please check with neighbors and your local post office, then email us within 7 days of the delivery date.

​

Wrong address

Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an address entered incorrectly. If you spot a mistake, email us right away. We'll try to fix it if the order hasn't shipped yet.

​

Damaged in transit

If your order arrives damaged, email openhut@sidehutt.com within 7 days of delivery with your order number and a photo. See our Returns & Refunds page for details.

​

Questions

Email openhut@sidehutt.com. We reply within 1-2 business days.